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How to cancel ActiveCampaign

A quick, up-to-date guide to cancelling ActiveCampaign — and keeping proof that you did, in case you're charged anyway.

Before you click cancel: the moment you cancel is exactly when proof matters. CancelProof records your cancellation — the pages, the clicks, the confirmation — so if ActiveCampaign bills you after you cancel, you have a refund pack ready. Add to Chrome — Free

Cancel ActiveCampaign in 5 steps

  1. Sign in at activecampaign.com (an admin cancels).
  2. Open 'Settings' → 'Billing & Upgrade'.
  3. Select 'Cancel account' and follow the prompts.
  4. Export your contacts/data first if leaving.
  5. Get written confirmation and keep it.

What happens after you cancel

You keep your ActiveCampaign plan until the end of the current billing period, then it stops (or reverts to any free tier). Annual plans are prepaid, so cancelling turns off the next renewal — cancel before your renewal date to avoid the next charge.

Subscribed through Apple, Google, or another provider?

ActiveCampaign is billed on its website. If you subscribed through an app store, cancel in that store's Subscriptions section instead.

Charged after cancelling ActiveCampaign?

It happens more than it should. If a charge lands after you cancelled, here's how to get your money back from ActiveCampaign — and why documented proof is what makes the difference.

Frequently asked questions

Will ActiveCampaign charge me after I cancel?
It shouldn't. After you cancel, ActiveCampaign keeps your access until the end of the billing period you've already paid for, then stops billing. If a charge still appears, see our guide on being charged after cancelling ActiveCampaign.
Does cancelling ActiveCampaign delete my account?
No. Cancelling stops future billing but usually keeps your account so you can return later. Deleting your account is a separate action in ActiveCampaign's settings.
How do I know my ActiveCampaign cancellation worked?
Look for a cancellation confirmation email from ActiveCampaign and check that your account shows the plan ending. Keeping that confirmation — an email or a screenshot — is your proof if there's ever a dispute.

Cancelling something? Keep the proof.

CancelProof records your cancellation automatically — so if you're charged anyway, you're covered.

Add to Chrome — Free

Source: ActiveCampaign Help. Steps can change — always confirm on the official page.

CancelProof documents your cancellation; it does not cancel anything for you and is not legal advice.

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