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How to cancel Aussie Broadband

A quick, up-to-date guide to cancelling Aussie Broadband — and keeping proof that you did, in case you're charged anyway.

Before you click cancel: the moment you cancel is exactly when proof matters. CancelProof records your cancellation — the pages, the clicks, the confirmation — so if Aussie Broadband bills you after you cancel, you have a refund pack ready. Add to Chrome — Free

Cancel Aussie Broadband in 6 steps

  1. Sign in to My Aussie at aussiebroadband.com.au or the My Aussie app.
  2. Open your service and look for the cancellation / 'Close service' option, or contact Aussie Broadband support (chat or 1300 880 905).
  3. Aussie Broadband plans are month-to-month with no lock-in, but they ask for a few business days' notice.
  4. Confirm the disconnection date so you're not billed for the next cycle.
  5. Return any hardware bought on a payment plan is settled per your plan terms.
  6. Get a cancellation confirmation and note the date.

What happens after you cancel

Aussie Broadband plans are no-lock-in month-to-month, but give a few business days' notice so the disconnection lands before your next billing date. You're billed up to the disconnection date. Keep the cancellation confirmation.

Subscribed through Apple, Google, or another provider?

Aussie Broadband bills you directly — there's no app-store subscription. Cancellation is handled in My Aussie or through their support team.

Charged after cancelling Aussie Broadband?

It happens more than it should. If a charge lands after you cancelled, here's how to get your money back from Aussie Broadband — and why documented proof is what makes the difference.

Frequently asked questions

Will Aussie Broadband charge me after I cancel?
It shouldn't. After you cancel, Aussie Broadband keeps your access until the end of the billing period you've already paid for, then stops billing. If a charge still appears, see our guide on being charged after cancelling Aussie Broadband.
Does cancelling Aussie Broadband delete my account?
No. Cancelling stops future billing but usually keeps your account so you can return later. Deleting your account is a separate action in Aussie Broadband's settings.
How do I know my Aussie Broadband cancellation worked?
Look for a cancellation confirmation email from Aussie Broadband and check that your account shows the plan ending. Keeping that confirmation — an email or a screenshot — is your proof if there's ever a dispute.

Cancelling something? Keep the proof.

CancelProof records your cancellation automatically — so if you're charged anyway, you're covered.

Add to Chrome — Free

Source: Aussie Broadband Support. Steps can change — always confirm on the official page.

CancelProof documents your cancellation; it does not cancel anything for you and is not legal advice.

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