Home / Guides / Cancel Basecamp

How to cancel Basecamp

A quick, up-to-date guide to cancelling Basecamp — and keeping proof that you did, in case you're charged anyway.

Before you click cancel: the moment you cancel is exactly when proof matters. CancelProof records your cancellation — the pages, the clicks, the confirmation — so if Basecamp bills you after you cancel, you have a refund pack ready. Add to Chrome — Free

Cancel Basecamp in 5 steps

  1. Sign in at basecamp.com (the account owner cancels).
  2. Open 'Adminland' → 'Account / Billing'.
  3. Select 'Cancel account' and follow the prompts.
  4. Export any project data you want to keep first.
  5. Get written confirmation and keep it.

What happens after you cancel

You keep your Basecamp plan until the end of the current billing period, then it stops (or reverts to any free tier). Annual plans are prepaid, so cancelling turns off the next renewal — cancel before your renewal date to avoid the next charge.

Subscribed through Apple, Google, or another provider?

Basecamp is billed on its website. If you subscribed through an app store, cancel in that store's Subscriptions section instead.

Charged after cancelling Basecamp?

It happens more than it should. If a charge lands after you cancelled, here's how to get your money back from Basecamp — and why documented proof is what makes the difference.

Frequently asked questions

Will Basecamp charge me after I cancel?
It shouldn't. After you cancel, Basecamp keeps your access until the end of the billing period you've already paid for, then stops billing. If a charge still appears, see our guide on being charged after cancelling Basecamp.
Does cancelling Basecamp delete my account?
No. Cancelling stops future billing but usually keeps your account so you can return later. Deleting your account is a separate action in Basecamp's settings.
How do I know my Basecamp cancellation worked?
Look for a cancellation confirmation email from Basecamp and check that your account shows the plan ending. Keeping that confirmation — an email or a screenshot — is your proof if there's ever a dispute.

Cancelling something? Keep the proof.

CancelProof records your cancellation automatically — so if you're charged anyway, you're covered.

Add to Chrome — Free

Source: Basecamp Help. Steps can change — always confirm on the official page.

CancelProof documents your cancellation; it does not cancel anything for you and is not legal advice.

Accessibility

See our Accessibility Statement.