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How to cancel BetterHelp

A quick, up-to-date guide to cancelling BetterHelp — and keeping proof that you did, in case you're charged anyway.

Before you click cancel: the moment you cancel is exactly when proof matters. CancelProof records your cancellation — the pages, the clicks, the confirmation — so if BetterHelp bills you after you cancel, you have a refund pack ready. Add to Chrome — Free

Cancel BetterHelp in 5 steps

  1. Sign in at betterhelp.com from a web browser (or the app).
  2. Open 'Menu' → 'Account settings' → 'Payment settings' / 'Membership'.
  3. Select 'Cancel' / 'Change subscription' → 'Quit therapy' and follow the prompts.
  4. You can also message your counsellor or contact support to cancel.
  5. Cancel before your renewal date and keep the confirmation.

What happens after you cancel

BetterHelp bills every 4 weeks in advance. Cancelling stops future charges; you keep access until the end of the current paid period. There's no long-term contract, but no refund for the current period is typical — cancel before your renewal date.

Subscribed through Apple, Google, or another provider?

If you subscribed through the Apple App Store or Google Play, cancel in that store's Subscriptions section instead of on betterhelp.com.

Charged after cancelling BetterHelp?

It happens more than it should. If a charge lands after you cancelled, here's how to get your money back from BetterHelp — and why documented proof is what makes the difference.

Frequently asked questions

Will BetterHelp charge me after I cancel?
It shouldn't. After you cancel, BetterHelp keeps your access until the end of the billing period you've already paid for, then stops billing. If a charge still appears, see our guide on being charged after cancelling BetterHelp.
Does cancelling BetterHelp delete my account?
No. Cancelling stops future billing but usually keeps your account so you can return later. Deleting your account is a separate action in BetterHelp's settings.
How do I know my BetterHelp cancellation worked?
Look for a cancellation confirmation email from BetterHelp and check that your account shows the plan ending. Keeping that confirmation — an email or a screenshot — is your proof if there's ever a dispute.

Cancelling something? Keep the proof.

CancelProof records your cancellation automatically — so if you're charged anyway, you're covered.

Add to Chrome — Free

Source: BetterHelp Support. Steps can change — always confirm on the official page.

CancelProof documents your cancellation; it does not cancel anything for you and is not legal advice.

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