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How to cancel Dropbox

A quick, up-to-date guide to cancelling Dropbox — and keeping proof that you did, in case you're charged anyway.

Before you click cancel: the moment you cancel is exactly when proof matters. CancelProof records your cancellation — the pages, the clicks, the confirmation — so if Dropbox bills you after you cancel, you have a refund pack ready. Get notified at launch

Cancel Dropbox in 6 steps

  1. Log in to dropbox.com and click your avatar in the bottom-left corner.
  2. Select Manage account from the menu.
  3. Scroll to the bottom of the page and click Cancel plan.
  4. Choose a reason for cancelling when prompted.
  5. Click Continue canceling (or Confirm change) and follow the remaining prompts to finish.
  6. Keep the confirmation email from Dropbox (subject about your plan not renewing) as proof.

What happens after you cancel

Your paid plan stays active until the end of the current billing cycle, then your account automatically converts to the free Dropbox Basic plan with no further charges. You keep access to all your files, but storage is limited to the free 2 GB - if your files exceed that, Dropbox stops syncing to your devices until you free up space. Cancelling is a downgrade, not a deletion, so your account and files remain.

Subscribed through Apple, Google, or another provider?

These steps only work if you subscribed directly on dropbox.com. If you purchased Dropbox through a mobile app store, the "Cancel plan" option will not appear on the website. Apple subscribers must cancel in iPhone/iPad Settings > your name > Subscriptions, and Google Play subscribers must cancel in the Play Store > Subscriptions. Your cancellation confirmation will come from that app store rather than Dropbox.

Charged after cancelling Dropbox?

It happens more than it should. If a charge lands after you cancelled, here's how to get your money back from Dropbox — and why documented proof is what makes the difference.

Frequently asked questions

Will Dropbox charge me after I cancel?
It shouldn't. After you cancel, Dropbox keeps your access until the end of the billing period you've already paid for, then stops billing. If a charge still appears, see our guide on being charged after cancelling Dropbox.
Does cancelling Dropbox delete my account?
No. Cancelling stops future billing but usually keeps your account so you can return later. Deleting your account is a separate action in Dropbox's settings.
How do I know my Dropbox cancellation worked?
Look for a cancellation confirmation email from Dropbox and check that your account shows the plan ending. Keeping that confirmation — an email or a screenshot — is your proof if there's ever a dispute.

Cancelling something? Keep the proof.

CancelProof records your cancellation automatically — so if you're charged anyway, you're covered.

Source: Dropbox Help. Steps can change — always confirm on the official page.

CancelProof documents your cancellation; it does not cancel anything for you and is not legal advice.

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