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How to cancel EE

A quick, up-to-date guide to cancelling EE — and keeping proof that you did, in case you're charged anyway.

Before you click cancel: the moment you cancel is exactly when proof matters. CancelProof records your cancellation — the pages, the clicks, the confirmation — so if EE bills you after you cancel, you have a refund pack ready. Add to Chrome — Free

Cancel EE in 5 steps

  1. Sign in to My EE at ee.co.uk, or prepare to call EE (150 from an EE phone, or 07953 966 250).
  2. Cancelling an EE contract is generally done by phone or their online chat/PAC-code flow.
  3. Give the required 30 days' notice; you're billed through the notice period.
  4. If you're within your minimum term, ask about early-termination charges.
  5. If switching networks, request a PAC code to keep your number. Get a cancellation reference.

What happens after you cancel

EE requires 30 days' notice, so you're billed through the notice period, and early-termination fees may apply within a minimum term. Request a PAC code if keeping your number. Return any leased equipment. Keep your cancellation reference.

Subscribed through Apple, Google, or another provider?

EE (part of BT) bills you directly. There's no app-store subscription — cancellation goes through EE by phone or online.

Charged after cancelling EE?

It happens more than it should. If a charge lands after you cancelled, here's how to get your money back from EE — and why documented proof is what makes the difference.

Frequently asked questions

Will EE charge me after I cancel?
It shouldn't. After you cancel, EE keeps your access until the end of the billing period you've already paid for, then stops billing. If a charge still appears, see our guide on being charged after cancelling EE.
Does cancelling EE delete my account?
No. Cancelling stops future billing but usually keeps your account so you can return later. Deleting your account is a separate action in EE's settings.
How do I know my EE cancellation worked?
Look for a cancellation confirmation email from EE and check that your account shows the plan ending. Keeping that confirmation — an email or a screenshot — is your proof if there's ever a dispute.

Cancelling something? Keep the proof.

CancelProof records your cancellation automatically — so if you're charged anyway, you're covered.

Add to Chrome — Free

Source: EE Help. Steps can change — always confirm on the official page.

CancelProof documents your cancellation; it does not cancel anything for you and is not legal advice.

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