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How to cancel Foxtel

A quick, up-to-date guide to cancelling Foxtel — and keeping proof that you did, in case you're charged anyway.

Before you click cancel: the moment you cancel is exactly when proof matters. CancelProof records your cancellation — the pages, the clicks, the confirmation — so if Foxtel bills you after you cancel, you have a refund pack ready. Add to Chrome — Free

Cancel Foxtel in 6 steps

  1. Sign in to My Foxtel at foxtel.com.au, or prepare to call Foxtel on 131 999.
  2. Full cancellation of a Foxtel iQ (satellite/cable) subscription is generally done by phone — the online flow may only let you change or pause.
  3. Give any required notice; your service and billing continue through the notice period.
  4. Ask about any remaining minimum-term or early-exit charges if you're still in contract.
  5. Arrange to return any Foxtel equipment (iQ box) if asked, to avoid non-return fees.
  6. Get a cancellation reference number and note the date.

What happens after you cancel

Foxtel iQ subscriptions typically require you to call to cancel, and a notice period and any in-contract exit fees may apply. Return the iQ box promptly if requested. Keep your cancellation reference. Foxtel's streaming products (BINGE, Kayo) are cancelled separately in their own accounts.

Subscribed through Apple, Google, or another provider?

Foxtel bills you directly. Foxtel's streaming brands — BINGE and Kayo Sports — are separate subscriptions managed in their own accounts, not through My Foxtel.

Charged after cancelling Foxtel?

It happens more than it should. If a charge lands after you cancelled, here's how to get your money back from Foxtel — and why documented proof is what makes the difference.

Frequently asked questions

Will Foxtel charge me after I cancel?
It shouldn't. After you cancel, Foxtel keeps your access until the end of the billing period you've already paid for, then stops billing. If a charge still appears, see our guide on being charged after cancelling Foxtel.
Does cancelling Foxtel delete my account?
No. Cancelling stops future billing but usually keeps your account so you can return later. Deleting your account is a separate action in Foxtel's settings.
How do I know my Foxtel cancellation worked?
Look for a cancellation confirmation email from Foxtel and check that your account shows the plan ending. Keeping that confirmation — an email or a screenshot — is your proof if there's ever a dispute.

Cancelling something? Keep the proof.

CancelProof records your cancellation automatically — so if you're charged anyway, you're covered.

Add to Chrome — Free

Source: Foxtel Support. Steps can change — always confirm on the official page.

CancelProof documents your cancellation; it does not cancel anything for you and is not legal advice.

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