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How to cancel Gusto

A quick, up-to-date guide to cancelling Gusto — and keeping proof that you did, in case you're charged anyway.

Before you click cancel: the moment you cancel is exactly when proof matters. CancelProof records your cancellation — the pages, the clicks, the confirmation — so if Gusto bills you after you cancel, you have a refund pack ready. Add to Chrome — Free

Cancel Gusto in 5 steps

  1. Sign in at gusto.com (the account admin cancels).
  2. Open 'Settings' / 'Company Settings' → 'Plan & Billing'.
  3. Select 'Cancel account' — you may need to run final payroll/tax filings first, and Gusto support may assist.
  4. Download your payroll and tax documents before closing.
  5. Get written confirmation and keep it.

What happens after you cancel

Gusto (payroll) requires wrapping up any final payroll and tax filings before you close the account — download your documents first. Cancelling stops future monthly charges. Keep the confirmation.

Subscribed through Apple, Google, or another provider?

Gusto is billed on its website — there's no app-store subscription to manage.

Charged after cancelling Gusto?

It happens more than it should. If a charge lands after you cancelled, here's how to get your money back from Gusto — and why documented proof is what makes the difference.

Frequently asked questions

Will Gusto charge me after I cancel?
It shouldn't. After you cancel, Gusto keeps your access until the end of the billing period you've already paid for, then stops billing. If a charge still appears, see our guide on being charged after cancelling Gusto.
Does cancelling Gusto delete my account?
No. Cancelling stops future billing but usually keeps your account so you can return later. Deleting your account is a separate action in Gusto's settings.
How do I know my Gusto cancellation worked?
Look for a cancellation confirmation email from Gusto and check that your account shows the plan ending. Keeping that confirmation — an email or a screenshot — is your proof if there's ever a dispute.

Cancelling something? Keep the proof.

CancelProof records your cancellation automatically — so if you're charged anyway, you're covered.

Add to Chrome — Free

Source: Gusto Support. Steps can change — always confirm on the official page.

CancelProof documents your cancellation; it does not cancel anything for you and is not legal advice.

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