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How to cancel iiNet

A quick, up-to-date guide to cancelling iiNet — and keeping proof that you did, in case you're charged anyway.

Before you click cancel: the moment you cancel is exactly when proof matters. CancelProof records your cancellation — the pages, the clicks, the confirmation — so if iiNet bills you after you cancel, you have a refund pack ready. Add to Chrome — Free

Cancel iiNet in 6 steps

  1. Sign in to Toolbox at iinet.net.au, or prepare to call iiNet on 13 22 58.
  2. Cancellation is generally arranged with iiNet support by phone or their online contact flow.
  3. Give the required notice — iiNet asks for advance notice (often around 30 days) to disconnect.
  4. Ask about any remaining contract term or hardware repayment if applicable.
  5. Return any leased equipment if requested, to avoid non-return charges.
  6. Get a cancellation reference and note the date.

What happens after you cancel

iiNet typically requires advance notice to disconnect, so you're billed through the notice period. Check whether you're still within a contract term or owe hardware repayments. Keep your cancellation reference and confirm the final bill.

Subscribed through Apple, Google, or another provider?

iiNet bills you directly — there's no app-store subscription. Cancellation goes through iiNet support or your Toolbox account.

Charged after cancelling iiNet?

It happens more than it should. If a charge lands after you cancelled, here's how to get your money back from iiNet — and why documented proof is what makes the difference.

Frequently asked questions

Will iiNet charge me after I cancel?
It shouldn't. After you cancel, iiNet keeps your access until the end of the billing period you've already paid for, then stops billing. If a charge still appears, see our guide on being charged after cancelling iiNet.
Does cancelling iiNet delete my account?
No. Cancelling stops future billing but usually keeps your account so you can return later. Deleting your account is a separate action in iiNet's settings.
How do I know my iiNet cancellation worked?
Look for a cancellation confirmation email from iiNet and check that your account shows the plan ending. Keeping that confirmation — an email or a screenshot — is your proof if there's ever a dispute.

Cancelling something? Keep the proof.

CancelProof records your cancellation automatically — so if you're charged anyway, you're covered.

Add to Chrome — Free

Source: iiNet Support. Steps can change — always confirm on the official page.

CancelProof documents your cancellation; it does not cancel anything for you and is not legal advice.

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