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How to cancel PureVPN

A quick, up-to-date guide to cancelling PureVPN — and keeping proof that you did, in case you're charged anyway.

Before you click cancel: the moment you cancel is exactly when proof matters. CancelProof records your cancellation — the pages, the clicks, the confirmation — so if PureVPN bills you after you cancel, you have a refund pack ready. Add to Chrome — Free

Cancel PureVPN in 5 steps

  1. Sign in to the member area at purevpn.com.
  2. Open 'Subscription' / 'Account'.
  3. Turn off auto-renewal or select 'Cancel', or use the 24/7 live chat.
  4. If within 31 days of purchase, request a refund via live chat.
  5. Confirm auto-renewal is off.

What happens after you cancel

You keep VPN access until the end of your paid term. PureVPN offers a 31-day money-back guarantee — cancel within 31 days of purchase and request a refund to get your money back. Otherwise turn off auto-renewal before your renewal date.

Subscribed through Apple, Google, or another provider?

If you bought PureVPN through the Apple App Store or Google Play, cancel there; the refund is then handled by Apple/Google.

Charged after cancelling PureVPN?

It happens more than it should. If a charge lands after you cancelled, here's how to get your money back from PureVPN — and why documented proof is what makes the difference.

Frequently asked questions

Will PureVPN charge me after I cancel?
It shouldn't. After you cancel, PureVPN keeps your access until the end of the billing period you've already paid for, then stops billing. If a charge still appears, see our guide on being charged after cancelling PureVPN.
Does cancelling PureVPN delete my account?
No. Cancelling stops future billing but usually keeps your account so you can return later. Deleting your account is a separate action in PureVPN's settings.
How do I know my PureVPN cancellation worked?
Look for a cancellation confirmation email from PureVPN and check that your account shows the plan ending. Keeping that confirmation — an email or a screenshot — is your proof if there's ever a dispute.

Cancelling something? Keep the proof.

CancelProof records your cancellation automatically — so if you're charged anyway, you're covered.

Add to Chrome — Free

Source: PureVPN Support. Steps can change — always confirm on the official page.

CancelProof documents your cancellation; it does not cancel anything for you and is not legal advice.

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