Home / Guides / Cancel Surfshark

How to cancel Surfshark

A quick, up-to-date guide to cancelling Surfshark — and keeping proof that you did, in case you're charged anyway.

Before you click cancel: the moment you cancel is exactly when proof matters. CancelProof records your cancellation — the pages, the clicks, the confirmation — so if Surfshark bills you after you cancel, you have a refund pack ready. Add to Chrome — Free

Cancel Surfshark in 6 steps

  1. Sign in to your account at surfshark.com (or my.surfshark.com).
  2. Open the 'Subscription' / 'Plan' section of your account.
  3. Turn off automatic renewal, or select 'Cancel subscription'.
  4. If you're within 30 days of purchase, request a refund via the 24/7 live chat.
  5. Confirm auto-renew is off or the plan is cancelled.
  6. Save the confirmation email.

What happens after you cancel

You keep VPN access until the end of your paid term. Surfshark has a 30-day money-back guarantee — cancel within 30 days of purchase and request a refund via live chat.

Subscribed through Apple, Google, or another provider?

If you bought Surfshark through the Apple App Store or Google Play, cancel there; the refund is then handled by Apple/Google.

Charged after cancelling Surfshark?

It happens more than it should. If a charge lands after you cancelled, here's how to get your money back from Surfshark — and why documented proof is what makes the difference.

Frequently asked questions

Will Surfshark charge me after I cancel?
It shouldn't. After you cancel, Surfshark keeps your access until the end of the billing period you've already paid for, then stops billing. If a charge still appears, see our guide on being charged after cancelling Surfshark.
Does cancelling Surfshark delete my account?
No. Cancelling stops future billing but usually keeps your account so you can return later. Deleting your account is a separate action in Surfshark's settings.
How do I know my Surfshark cancellation worked?
Look for a cancellation confirmation email from Surfshark and check that your account shows the plan ending. Keeping that confirmation — an email or a screenshot — is your proof if there's ever a dispute.

Cancelling something? Keep the proof.

CancelProof records your cancellation automatically — so if you're charged anyway, you're covered.

Add to Chrome — Free

Source: Surfshark Support. Steps can change — always confirm on the official page.

CancelProof documents your cancellation; it does not cancel anything for you and is not legal advice.

Accessibility

See our Accessibility Statement.