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How to cancel SurveyMonkey

A quick, up-to-date guide to cancelling SurveyMonkey — and keeping proof that you did, in case you're charged anyway.

Before you click cancel: the moment you cancel is exactly when proof matters. CancelProof records your cancellation — the pages, the clicks, the confirmation — so if SurveyMonkey bills you after you cancel, you have a refund pack ready. Add to Chrome — Free

Cancel SurveyMonkey in 5 steps

  1. Sign in at surveymonkey.com from a web browser.
  2. Open 'My Account' → 'Billing details'.
  3. Turn off auto-renewal or select 'Cancel plan' — do this before renewal, as SurveyMonkey is known for auto-renewing annual plans.
  4. Decline retention offers and confirm.
  5. Get written confirmation and keep it.

What happens after you cancel

SurveyMonkey annual plans auto-renew and are generally not refunded once renewed, so turn off auto-renewal well before your renewal date. You keep access to the end of the paid term. Keep the confirmation.

Subscribed through Apple, Google, or another provider?

SurveyMonkey is billed on its website. If you subscribed through an app store, cancel in that store's Subscriptions section instead.

Charged after cancelling SurveyMonkey?

It happens more than it should. If a charge lands after you cancelled, here's how to get your money back from SurveyMonkey — and why documented proof is what makes the difference.

Frequently asked questions

Will SurveyMonkey charge me after I cancel?
It shouldn't. After you cancel, SurveyMonkey keeps your access until the end of the billing period you've already paid for, then stops billing. If a charge still appears, see our guide on being charged after cancelling SurveyMonkey.
Does cancelling SurveyMonkey delete my account?
No. Cancelling stops future billing but usually keeps your account so you can return later. Deleting your account is a separate action in SurveyMonkey's settings.
How do I know my SurveyMonkey cancellation worked?
Look for a cancellation confirmation email from SurveyMonkey and check that your account shows the plan ending. Keeping that confirmation — an email or a screenshot — is your proof if there's ever a dispute.

Cancelling something? Keep the proof.

CancelProof records your cancellation automatically — so if you're charged anyway, you're covered.

Add to Chrome — Free

Source: SurveyMonkey Help. Steps can change — always confirm on the official page.

CancelProof documents your cancellation; it does not cancel anything for you and is not legal advice.

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