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How to cancel Telus

A quick, up-to-date guide to cancelling Telus — and keeping proof that you did, in case you're charged anyway.

Before you click cancel: the moment you cancel is exactly when proof matters. CancelProof records your cancellation — the pages, the clicks, the confirmation — so if Telus bills you after you cancel, you have a refund pack ready. Add to Chrome — Free

Cancel Telus in 6 steps

  1. Sign in to My TELUS at telus.com or the My TELUS app, or prepare to call TELUS on 1-888-811-2323.
  2. Cancelling a TELUS Internet, Optik TV, Home Phone, or mobility service is generally done by phone (or their online contact/chat flow).
  3. Request cancellation of the specific service and confirm when service and billing will stop.
  4. Check for any remaining term commitment or device-financing balance.
  5. Return any rented TELUS equipment to avoid non-return charges.
  6. Get a cancellation reference number and note the date.

What happens after you cancel

TELUS bills to the end of your cycle, and any device-financing balance becomes due on cancellation. Early-cancellation fees may apply within a term commitment. Return rented equipment promptly. Keep your cancellation reference and confirm the final bill.

Subscribed through Apple, Google, or another provider?

TELUS bills you directly. Sub-brands Koodo and Public Mobile are managed separately from your TELUS account.

Charged after cancelling Telus?

It happens more than it should. If a charge lands after you cancelled, here's how to get your money back from Telus — and why documented proof is what makes the difference.

Frequently asked questions

Will Telus charge me after I cancel?
It shouldn't. After you cancel, Telus keeps your access until the end of the billing period you've already paid for, then stops billing. If a charge still appears, see our guide on being charged after cancelling Telus.
Does cancelling Telus delete my account?
No. Cancelling stops future billing but usually keeps your account so you can return later. Deleting your account is a separate action in Telus's settings.
How do I know my Telus cancellation worked?
Look for a cancellation confirmation email from Telus and check that your account shows the plan ending. Keeping that confirmation — an email or a screenshot — is your proof if there's ever a dispute.

Cancelling something? Keep the proof.

CancelProof records your cancellation automatically — so if you're charged anyway, you're covered.

Add to Chrome — Free

Source: TELUS Support. Steps can change — always confirm on the official page.

CancelProof documents your cancellation; it does not cancel anything for you and is not legal advice.

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