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How to cancel The Gym Group

A quick, up-to-date guide to cancelling The Gym Group — and keeping proof that you did, in case you're charged anyway.

Before you click cancel: the moment you cancel is exactly when proof matters. CancelProof records your cancellation — the pages, the clicks, the confirmation — so if The Gym Group bills you after you cancel, you have a refund pack ready. Add to Chrome — Free

Cancel The Gym Group in 6 steps

  1. Sign in to your account at thegymgroup.com or in The Gym Group app.
  2. Go to 'My Account' → 'Membership'.
  3. Select 'Cancel membership'.
  4. Cancel before your monthly payment date — a notice period before the next Direct Debit applies.
  5. Confirm the cancellation and keep the confirmation.
  6. Watch your bank statement to ensure the next payment doesn't go out.

What happens after you cancel

The Gym Group memberships are rolling monthly with no contract, but cancel before your payment date, as a notice period before the next Direct Debit applies. No refund for a payment already taken.

Subscribed through Apple, Google, or another provider?

The Gym Group bills you directly by Direct Debit. Cancellation is handled in your account — not through any app store.

Charged after cancelling The Gym Group?

It happens more than it should. If a charge lands after you cancelled, here's how to get your money back from The Gym Group — and why documented proof is what makes the difference.

Frequently asked questions

Will The Gym Group charge me after I cancel?
It shouldn't. After you cancel, The Gym Group keeps your access until the end of the billing period you've already paid for, then stops billing. If a charge still appears, see our guide on being charged after cancelling The Gym Group.
Does cancelling The Gym Group delete my account?
No. Cancelling stops future billing but usually keeps your account so you can return later. Deleting your account is a separate action in The Gym Group's settings.
How do I know my The Gym Group cancellation worked?
Look for a cancellation confirmation email from The Gym Group and check that your account shows the plan ending. Keeping that confirmation — an email or a screenshot — is your proof if there's ever a dispute.

Cancelling something? Keep the proof.

CancelProof records your cancellation automatically — so if you're charged anyway, you're covered.

Add to Chrome — Free

Source: The Gym Group Help. Steps can change — always confirm on the official page.

CancelProof documents your cancellation; it does not cancel anything for you and is not legal advice.

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