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How to cancel Videotron

A quick, up-to-date guide to cancelling Videotron — and keeping proof that you did, in case you're charged anyway.

Before you click cancel: the moment you cancel is exactly when proof matters. CancelProof records your cancellation — the pages, the clicks, the confirmation — so if Videotron bills you after you cancel, you have a refund pack ready. Add to Chrome — Free

Cancel Videotron in 6 steps

  1. Sign in to your Videotron Customer Centre at videotron.com, or prepare to call Videotron on 1-877-512-0911.
  2. Cancelling Internet, TV (illico/Helix), Home Phone, or mobile service is generally done by phone (or their online contact flow).
  3. Request cancellation of the specific service and confirm when service and billing will stop.
  4. Check for any remaining term commitment or device balance.
  5. Return any rented Videotron equipment (modem, Helix box) to avoid non-return charges.
  6. Get a cancellation reference number (numéro de confirmation) and note the date.

What happens after you cancel

Videotron bills to the end of your cycle, and any device balance becomes due on cancellation. Early-cancellation fees may apply within a term commitment. Return rented equipment promptly. Keep your cancellation reference and confirm the final bill.

Subscribed through Apple, Google, or another provider?

Videotron bills you directly. Its Fizz mobile/internet brand is a separate service managed on the Fizz site.

Charged after cancelling Videotron?

It happens more than it should. If a charge lands after you cancelled, here's how to get your money back from Videotron — and why documented proof is what makes the difference.

Frequently asked questions

Will Videotron charge me after I cancel?
It shouldn't. After you cancel, Videotron keeps your access until the end of the billing period you've already paid for, then stops billing. If a charge still appears, see our guide on being charged after cancelling Videotron.
Does cancelling Videotron delete my account?
No. Cancelling stops future billing but usually keeps your account so you can return later. Deleting your account is a separate action in Videotron's settings.
How do I know my Videotron cancellation worked?
Look for a cancellation confirmation email from Videotron and check that your account shows the plan ending. Keeping that confirmation — an email or a screenshot — is your proof if there's ever a dispute.

Cancelling something? Keep the proof.

CancelProof records your cancellation automatically — so if you're charged anyway, you're covered.

Add to Chrome — Free

Source: Videotron Support. Steps can change — always confirm on the official page.

CancelProof documents your cancellation; it does not cancel anything for you and is not legal advice.

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