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How to cancel Zoom

A quick, up-to-date guide to cancelling Zoom — and keeping proof that you did, in case you're charged anyway.

Before you click cancel: the moment you cancel is exactly when proof matters. CancelProof records your cancellation — the pages, the clicks, the confirmation — so if Zoom bills you after you cancel, you have a refund pack ready. Add to Chrome — Free

Cancel Zoom in 5 steps

  1. Sign in at zoom.us and go to 'Admin' → 'Account Management' → 'Billing' (you must be the account owner/admin).
  2. Open 'Current Plans', find the plan and click 'Cancel Subscription'.
  3. Choose to cancel at the end of the term and confirm.
  4. Cancel any add-ons (extra licenses, Large Meeting, etc.) the same way if needed.
  5. Keep the confirmation email.

What happens after you cancel

Your paid plan stays active until the end of the current billing term, then reverts to the free Basic plan (40-minute group-meeting limit). Zoom generally doesn't refund the current term, so cancel before your renewal date.

Subscribed through Apple, Google, or another provider?

Zoom is billed on its website. If you subscribed through the Apple App Store or Google Play, cancel there instead.

Charged after cancelling Zoom?

It happens more than it should. If a charge lands after you cancelled, here's how to get your money back from Zoom — and why documented proof is what makes the difference.

Frequently asked questions

Will Zoom charge me after I cancel?
It shouldn't. After you cancel, Zoom keeps your access until the end of the billing period you've already paid for, then stops billing. If a charge still appears, see our guide on being charged after cancelling Zoom.
Does cancelling Zoom delete my account?
No. Cancelling stops future billing but usually keeps your account so you can return later. Deleting your account is a separate action in Zoom's settings.
How do I know my Zoom cancellation worked?
Look for a cancellation confirmation email from Zoom and check that your account shows the plan ending. Keeping that confirmation — an email or a screenshot — is your proof if there's ever a dispute.

Cancelling something? Keep the proof.

CancelProof records your cancellation automatically — so if you're charged anyway, you're covered.

Add to Chrome — Free

Source: Zoom Support. Steps can change — always confirm on the official page.

CancelProof documents your cancellation; it does not cancel anything for you and is not legal advice.

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