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How to cancel Zwift

A quick, up-to-date guide to cancelling Zwift — and keeping proof that you did, in case you're charged anyway.

Before you click cancel: the moment you cancel is exactly when proof matters. CancelProof records your cancellation — the pages, the clicks, the confirmation — so if Zwift bills you after you cancel, you have a refund pack ready. Add to Chrome — Free

Cancel Zwift in 5 steps

  1. Cancel where you subscribed: zwift.com on the web, or your app store if you signed up in the app.
  2. Web: sign in at my.zwift.com → 'Membership' / 'Settings' → 'Cancel Membership'.
  3. App store: open Subscriptions and select Zwift → 'Cancel'.
  4. Cancel before your renewal date — Zwift bills monthly.
  5. Confirm the cancellation.

What happens after you cancel

You keep Zwift until the end of the current billing month, then it won't renew. Zwift bills monthly and doesn't refund the current month, so cancel before renewal. Your account and progress are kept if you rejoin.

Subscribed through Apple, Google, or another provider?

If you subscribed through the Apple App Store or Google Play, cancel in that store's Subscriptions section instead of at my.zwift.com.

Charged after cancelling Zwift?

It happens more than it should. If a charge lands after you cancelled, here's how to get your money back from Zwift — and why documented proof is what makes the difference.

Frequently asked questions

Will Zwift charge me after I cancel?
It shouldn't. After you cancel, Zwift keeps your access until the end of the billing period you've already paid for, then stops billing. If a charge still appears, see our guide on being charged after cancelling Zwift.
Does cancelling Zwift delete my account?
No. Cancelling stops future billing but usually keeps your account so you can return later. Deleting your account is a separate action in Zwift's settings.
How do I know my Zwift cancellation worked?
Look for a cancellation confirmation email from Zwift and check that your account shows the plan ending. Keeping that confirmation — an email or a screenshot — is your proof if there's ever a dispute.

Cancelling something? Keep the proof.

CancelProof records your cancellation automatically — so if you're charged anyway, you're covered.

Add to Chrome — Free

Source: Zwift Support. Steps can change — always confirm on the official page.

CancelProof documents your cancellation; it does not cancel anything for you and is not legal advice.

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