Charged after cancelling Equinox? How to get your money back

You cancelled Equinox — and got billed anyway. Here's the step-by-step to dispute the charge and get a refund, and how proof of your cancellation makes it work.

Charged after cancelling Equinox? Equinox requires written notice — commonly 45 days — delivered to your home club, so at least one more month of dues after your request is expected, and members are frequently surprised by it.

Why Equinox charges can show up after you cancel

Because Equinox bills through a 45-day written-notice window, dues keep drafting until that period ends; a request made mid-cycle doesn't stop the next payment, and commitment memberships run their full term. Keep the dated written cancellation you submitted to your club — that's the proof that defines when billing should have stopped.

Step 1 — Gather your proof

Collect everything that shows you cancelled before the charge: the cancellation confirmation email from Equinox, the date you cancelled, and any screenshots of the cancellation screens. If you used CancelProof, this is already a ready-made refund pack.

Step 2 — Contact Equinox directly

Reach out to Equinox support, state that you were charged after cancelling, give your cancellation date, and request a refund. Attach your proof. Many wrongful charges are reversed at this stage.

Step 3 — Dispute with your bank or card issuer

If Equinox won't resolve it, contact your bank or card issuer and dispute the charge (a "chargeback"). Provide your evidence — the cancellation confirmation and dates. Card networks generally side with a documented cancellation.

Prevent it next time

Set a reminder before each renewal, cancel with time to spare, and document the cancellation as you do it. See how to cancel Equinox the right way.

This guide is general information, not legal or financial advice. CancelProof helps you keep records; it does not guarantee a refund or dispute outcome.