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Charged after cancelling Netflix? How to get your money back

You cancelled Netflix — and got billed anyway. Here's the step-by-step to dispute the charge and get a refund, and how proof of your cancellation makes it work.

Proof is everything here. A refund or chargeback is far easier to win when you can show exactly when and how you cancelled. CancelProof turns your cancellation into a professional refund pack — timeline, screenshots, and the confirmation — in one click. Get notified at launch

Step 1 — Gather your proof

Collect everything that shows you cancelled before the charge: the cancellation confirmation email from Netflix, the date you cancelled, and any screenshots of the cancellation screens. If you used CancelProof, this is already a ready-made refund pack.

Step 2 — Contact Netflix directly

Reach out to Netflix support, state that you were charged after cancelling, give your cancellation date, and request a refund. Attach your proof. Many wrongful charges are reversed at this stage.

Step 3 — Dispute with your bank or card issuer

If Netflix won't resolve it, contact your bank or card issuer and dispute the charge (a "chargeback"). Provide your evidence — the cancellation confirmation and dates. Card networks generally side with a documented cancellation.

Prevent it next time

Set a reminder before each renewal, cancel with time to spare, and document the cancellation as you do it. See how to cancel Netflix the right way.

Cancelling something? Keep the proof.

CancelProof records your cancellation automatically — so if you're charged anyway, you're covered.

This guide is general information, not legal or financial advice. CancelProof helps you keep records; it does not guarantee a refund or dispute outcome.