Charged after cancelling Noom? How to get your money back

You cancelled Noom — and got billed anyway. Here's the step-by-step to dispute the charge and get a refund, and how proof of your cancellation makes it work.

Charged after cancelling Noom — or hit with a big charge right after a cheap trial? This is one of the most common Noom complaints. Noom's trial auto-converts into a longer prepaid plan (often several months billed at once), so if you don't cancel before the trial ends, the full plan is charged upfront.

Why Noom charges can show up after you cancel

Noom bills the entire prepaid plan the moment your trial ends unless you cancel first, and the trial can be shorter than it looks. If you cancelled but were still charged, it likely landed just after the trial cutoff. Noom does refund in many cases on request — your cancellation date and confirmation are what make that claim stick.

Step 1 — Gather your proof

Collect everything that shows you cancelled before the charge: the cancellation confirmation email from Noom, the date you cancelled, and any screenshots of the cancellation screens. If you used CancelProof, this is already a ready-made refund pack.

Step 2 — Contact Noom directly

Reach out to Noom support, state that you were charged after cancelling, give your cancellation date, and request a refund. Attach your proof. Many wrongful charges are reversed at this stage.

Step 3 — Dispute with your bank or card issuer

If Noom won't resolve it, contact your bank or card issuer and dispute the charge (a "chargeback"). Provide your evidence — the cancellation confirmation and dates. Card networks generally side with a documented cancellation.

Prevent it next time

Set a reminder before each renewal, cancel with time to spare, and document the cancellation as you do it. See how to cancel Noom the right way.

This guide is general information, not legal or financial advice. CancelProof helps you keep records; it does not guarantee a refund or dispute outcome.