Charged after cancelling Norton (Norton 360 / LifeLock)? How to get your money back
You cancelled Norton (Norton 360 / LifeLock) — and got billed anyway. Here's the step-by-step to dispute the charge and get a refund, and how proof of your cancellation makes it work.
Step 1 — Gather your proof
Collect everything that shows you cancelled before the charge: the cancellation confirmation email from Norton (Norton 360 / LifeLock), the date you cancelled, and any screenshots of the cancellation screens. If you used CancelProof, this is already a ready-made refund pack.
Step 2 — Contact Norton (Norton 360 / LifeLock) directly
Reach out to Norton (Norton 360 / LifeLock) support, state that you were charged after cancelling, give your cancellation date, and request a refund. Attach your proof. Many wrongful charges are reversed at this stage.
Step 3 — Dispute with your bank or card issuer
If Norton (Norton 360 / LifeLock) won't resolve it, contact your bank or card issuer and dispute the charge (a "chargeback"). Provide your evidence — the cancellation confirmation and dates. Card networks generally side with a documented cancellation.
Prevent it next time
Set a reminder before each renewal, cancel with time to spare, and document the cancellation as you do it. See how to cancel Norton (Norton 360 / LifeLock) the right way.
Cancelling something? Keep the proof.
CancelProof records your cancellation automatically — so if you're charged anyway, you're covered.
This guide is general information, not legal or financial advice. CancelProof helps you keep records; it does not guarantee a refund or dispute outcome.