Charged after cancelling Planet Fitness? How to get your money back
You cancelled Planet Fitness — and got billed anyway. Here's the step-by-step to dispute the charge and get a refund, and how proof of your cancellation makes it work.
If you were charged after cancelling Planet Fitness, you're far from alone — it's one of the most common gym-billing complaints. Planet Fitness generally requires you to cancel in person at your home club or by certified mail (not online or over the phone), and any payment already in the current billing cycle still processes. The annual fee also bills once a year, separately from your monthly dues, so a charge can land even after you thought you were done.
Why Planet Fitness charges can show up after you cancel
Planet Fitness honors a billing-cycle cutoff — usually you must cancel before a set day of the month (often the 10th) for the next monthly draft to stop. If your written or in-person cancellation isn't recorded before that date, the next month's dues, or the separate annual fee, can still come out. That's exactly why a dated cancellation record — the certified-mail receipt or a screenshot of the confirmation — is what wins the refund.
Step 1 — Gather your proof
Collect everything that shows you cancelled before the charge: the cancellation confirmation email from Planet Fitness, the date you cancelled, and any screenshots of the cancellation screens. If you used CancelProof, this is already a ready-made refund pack.
Step 2 — Contact Planet Fitness directly
Reach out to Planet Fitness support, state that you were charged after cancelling, give your cancellation date, and request a refund. Attach your proof. Many wrongful charges are reversed at this stage.
Step 3 — Dispute with your bank or card issuer
If Planet Fitness won't resolve it, contact your bank or card issuer and dispute the charge (a "chargeback"). Provide your evidence — the cancellation confirmation and dates. Card networks generally side with a documented cancellation.
Prevent it next time
Set a reminder before each renewal, cancel with time to spare, and document the cancellation as you do it. See how to cancel Planet Fitness the right way.
Cancelling something? Keep the proof.
CancelProof records your cancellation automatically — so if you're charged anyway, you're covered.
This guide is general information, not legal or financial advice. CancelProof helps you keep records; it does not guarantee a refund or dispute outcome.